PLAYER SUPPORT
How can we help?
Tell us what happened and include your device, iOS version, app version, vault alias, and approximate time when possible.
Email supportPremium did not unlock
Open Settings or the Premium screen and choose Restore Purchases. Make sure you are signed into the Apple account used for the purchase.
Online rankings
Online Rankings are optional. You can enable or disable them in Settings. Disabling them deletes the anonymous online account and leaderboard entries while keeping local progress.
Progress or streak issue
Do not reset the app. Email us with the approximate time, level, and what happened immediately before the issue.
Leaderboard player
Use the visible More Actions button on another player to Report or Block them. Global rankings contain real player entries.
Delete data
Open Settings → Delete Account & Progress, or read the data deletion instructions if the app is unavailable. Deleting game data does not remove an Apple purchase record; eligible Premium ownership can still be restored.
Response target
We aim to acknowledge support and player reports within two business days.